Returning a shipment or return items

All purchases are subject to a trial period of 14 days. This means that the customer has the right to return the items within 14 days without any obligation in the original packaging. The returned items may not be used or damaged. The costs for the return shipment shall be borne by the buyer.

Please note! Please contact us first before you want to return a product/delivery.

If you want to use the right of withdrawal, you can download the following PDF file.

pdf-icon-testresults Right of Withdrawal Form (PDF)

Only if the products are well received and inspected, the cost will be reimbursed. Upon receipt of the shipment and acceptance over the condition of the products, the money from the buyer will be refunded within 14 days.

Please note! Import costs cannot be compensated.

If there is a wrong or damaged product received, please contact us. This can be done via phone, email or by post, within fourteen days of receipt. Also the client has to comply with all the conditions for return.